Onsite Support

Delivers the service with best work integrity, ethic, and attitude to customer. Our customer requirements are our needs to serve. Customer satisfaction is our highest priority

Satniaga Communication has a full staff of engineers available for a rapid response should you need on-site assistance. Sometimes, technology problems cannot be addressed through a call to our IT help desk so we quickly escalate your call and deliver a qualified engineer to your site to fix the problem so that you can focus on your business.

We have two types of On-Site Support:

• 8x5xNBD (Next Business Day) Response
• 24x7x4 Hours Response

Offsite Support

Satniaga Communication has dedicated engineers to support customer remotely. As a value added service to customer, we offer these off-site support to customers

• Unlimited Email Support
• Unlimited Phone Support
• Unlimited Remote Support

Benefits to the end user:

• Instant Support - No matter which part of world you are located, if you are connected to the internet you can get connected to our technicians for support.
• Privacy maintained - Remote Support avoids you to call Technicians at your home or office, thus your privacy is maintained.
• Tiers of Technician support ready to help you - If one cannot fix your issue, we will always escalate the support to the product principal’s technician for support.
• Stay relaxed - you do not have to be on the phone to get your PC fixed, Leave it in the hands of technicians they will take care of the rest.
• Software Support can be provided no matter which type of issue, would it be.
• Hardware Support can still be fixed through Internet Support or online support but generally it is not covered in the Software online Support subscriptions because of its nature, Once hardware is physically damaged it is required to be replaced most of the time and online support cannot assure 100% for such problems.